Yes. When placing an order you will have the option of ordering beans, or a particular grind (plunger, stovetop, drip, etc).
This problem can be caused by:
1) The grind of the coffee is too coarse. To correct this, adjust the grinder to make the coffee finer.
2) Not enough coffee is being dosed into the portafilter.
3) The coffee is not being tamped down hard enough in the portafilter.
No. To keep our costs down we do not operate from a shop front. All our coffee is delivered.
Ground coffee should be kept for no longer than a week, whole bean can ideally be kept for no longer than approx 5 weeks. Coffee should be stored away from heat, light, moisture and oxygen. It can be stored in the bag or in an airtight container, in the pantry or cupboard.
Heat plunger with hot water. Add a dessert spoon or 7-10 grams of ground coffee per cup. Fill with fresh spring or filtered water just off the boil. Allow coffee grinds to float to top, allow crust to form. Let brew for 4-5 minutes then break crust with spoon. Once coffee has sunk to the bottom gently plunge.